Editor of the scholarly journal: Aslib Proceedings: new information perspectives
Referee for the following journals: Journal of Documentation, Journal of Information Science, Information Processing and Management, JASIST
External assessor for AHRB, ESRC, and EPSRC funding bodies
External examiner: SILS, University College Dublin (2006-2009); Department of Information Studies, Thames Valley University (2003-2006); Department of Information Science, University of Loughborough (2000-2002); Department of Journalism, University of Central Lancashire (1995-1998).
Member of BAILER Heads of Departmentís committee (1998-2003; 2004-)
Research Panellist, Panel 6, Arts and Humanities Research Board (2003-2006)
Professional/research partners with the following organisations: University of Warsaw, University of Haifa, University of Tennessee, Pratt Institute.
Member of the International Advisory Board, COUNTER, 2008-; British Library Research Board member, 2007 -
Conducted work for: BBC World Service; Council of Europe; Financial Times; The Guardian; The Independent, International Atomic Energy Agency; Labour Party; Morning Advertiser; National Book League; News on Sunday; Time-Life International; Sunday Correspondent; The Economists Bookshop; The Volunteers Centre UK; Centre for Policy on Ageing; University of Warsaw; OAPEC; Middlesex Area Probation Service; News International. Most of the work concerned the evaluation of digital innovation and change.