Frequently Asked Questions


How can I manage spam and junk email?

Unfortunately we cannot eliminate all spam emails, the spam filters already block a significant amount but if the spam filter rules are too strict, it would result in legitimate mail being flagged as spam.

Please see the links below on how to manage junk email settings in OWA and Outlook 2010:


I've received an email asking me to enter my username and password, what shall I do?

This is a 'phishing' email designed to steal your credentials.

Please note that no member of UCL staff should ever ask you for your password, nor ask you to send your password by email, so any email (or telephone call) that does is a scam. Our advice on this is that you should treat your password as you would treat the PIN number for your bank card - keep it secret and don't share it with anyone, not even your friends. 

We do always advise that you should report these phishing emails to Action fraud (we do not have the time nor resources to report every spam individually ourselves):

Here is our link with some phishing email advice, but you can find it directly on the main UCL website too:

If you are unsure, ask, don't click.


Infected machines

I have a virus infection on my machine, my anti-virus software will not remove it, what else can I try?

It can sometimes take time for anti-virus software to start detecting a particular virus, when this happens you can try the following:



Sophos Anti Rootkit

F-Secure Rescue CD

Advice for researchers

I am a researching working with personal identifiable data (pid), what steps should I take to ensure that I keep this data secure?

Please see the following advice from AISC on the handling of sensitive data:

Advice for staff handling card data

My department handles card data, are there any steps we need to follow or standards that we need to adhere to?

If your department is handling card data then you need to ensure that you adhere to the PCI DSS Data Security Standard, more information can be found in the link below:

If you need further assistance please contact us.

Page last modified on 19 jul 13 16:18