Delegate information

Some common questions our delegates ask include:

When should I pay for the conference?

All delegates must register and pay on-line in advance of the course; the place is confirmed once the payment is processed successfully.  

How can I pay for the conference?

Bookings are made via our online system in advance of the course; our online payment system accepts VISA, MasterCard, VISA debit, VISA electron and Maestro.

PLEASE NOTE: From 1st January 2012, we will no longer be able to send invoices to trusts and companies.

Our on-line booking system will issue an automatic receipt for your card payment so that you can reclaim from your organisation if appropriate. 

Contact for booking enquiries

Can I have a receipt?

When booking on-line you will automatically receive a receipt showing the name of the event and the amount paid; you can re-print a copy of the receipt by login into your account.

Will there be CPD credits and a Certificate of Attendance?

If the conference has been approved for professional CPD credits this will be shown on the website. Certificate of Attendance, showing CPD if applicable,will be e-mailed to delegates once the on-line survey for the course has been completed.

Delegate substitutions and cancellations

Cancellations must be received in writing at least two weeks before the start of the event and will be subject to an administration charge of 20% of the course fee. 

It is regretted that no refunds will be made within two weeks of the course date. Substitutions can be made at anytime. 

ICH Events reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of the registration fee only. ICH Events will not be liable for any additional incurred costs (including but not limited to travel, accommodation, visa, etc.).

No liability is assumed by ICH Events for changes in programme date, content, speakers or venue.  

Are the meals included?

Yes, all refreshments and conference lunches have been carefully selected to offer you a quality catered service. Please check your course agenda for exact times.

If you have requested a special diet please check with staff at the Registration desk when you arrive.

Please note we are unable to provide Kosher or Halal options at present.

When will I receive my conference material?

Please check the website for programme updates: the final programme will be sent to you a week before the conference. All other written conference materials will be given to you at the registration desk when you arrive. 

Certificates of Attendance are issued for most events – once you have completed the the on-line survey, the certificate will be e-mailed to you. 

What if I miss the conference?

If you have paid for the conference, we can send you a copy of the printed conference materials. Please contact us to request your copy. 

What about accommodation?

The cost of the hotel accommodation and travel is not included in the registration fee. A list of hotels in the surrounding area of ICH can be downloaded here:

- Hotels

- Doctor in the house accommodation

Or look at the interactive map

What should I wear?

The dress code at the conference is business casual. On certain conferences, where there is a conference dinner, it is advisable to wear a business suit.

Special requirements

If you have any special requirements and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.   

Access Information

An access ramp is situated at the main entrance to the Institute Building; the Institute’ teaching rooms and Refectory are accessible by lift. Accessible toilets are located on each floor of the Wellcome Trust Building, including the lower ground floor.

A number of wheelchair spaces are available in the Kennedy Lecture Theatre.