Delegate information

Some common questions our delegates ask include:

When will I receive my conference material?

Please check the website for programme updates: the final programme will be sent to you a week before the conference. All other written conference materials will be given to you at the registration desk when you arrive. Certificates of Attendance are issued for most events – if they include professional CPD credits the Certificates should be collected from the Registration desk at the end of the conference.

When should I pay for the conference?

Payment must be received prior to the conference.  

Can I have a receipt?

When booking on-line you will automatically receive a receipt showing the name of the event and the amount paid; if you need a copy of it you just need to login into your own on-line account and re-print it.

Will there be CPD credits and a Certificate of Attendance?

If the conference has been approved for professional CPD credits this will be shown on the website. Your Certificate of Attendance, showing CPD if applicable,will be e-mailed to you one the on-line survey for the course has been completed.

How can I pay for the conference?

Online booking is now available for all our courses; our online payment system accepts VISA, MasterCard, VISA debit, VISA electron and Maestro.

PLEASE NOTE: From 1st January 2012, we will no longer be able to send invoices to trusts and companies.

Our on-line booking system will issue an automatic receipt for your card payment so that you can reclaim from your organisation if appropriate.

Contact for booking enquiries

Are the meals included?

Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Please check your course agenda for exact times. If you have requested a special diet please check with staff at the Registration desk when you arrive.

Can I purchase additional copies of the conference materials?

You can purchase these after the conference.  Please contact us to place your order.

What if I miss the conference?

If you have paid for the conference, we can send you a copy of the printed conference materials. Please contact us to request your copy. 

How many attendees will be at my conference?

This varies for each conference. Please do ask at our registration desk if you would like us to help you meet with anyone present to ensure you receive maximum benefit from the day.  

What about accommodation?

The cost of the hotel accommodation and travel is not included in the registration fee. A list of hotels in the surrounding area of ICH can be downloaded here:

- Hotels

- Doctor in the house accommodation

Or look at the interactive map

What should I wear?

The dress code at the conference is business casual. On certain conferences, where there is a conference dinner, it is advisable to wear a business suit.

Special needs

If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.   

Access Information

An access ramp is situated at the main entrance to the Institute Building; the Institute’ teaching rooms and Refectory are accessible by lift. Accessible toilets are located on each floor of the Wellcome Trust Building, including the lower ground floor.

A number of wheelchair spaces are available in the Kennedy Lecture Theatre.

Delegate substitutions and cancellations

Cancellations must be received in writing at least two weeks before the start of the event and will be subject to an administration charge of 20% of the course fee. It is regretted that no refunds will be made within two weeks of the course date. Substitutions can be made at anytime.

ICH Events reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of the registration fee only. ICH Events will not be liable for any additional incurred costs (including but not limited to travel, accommodation, visa, etc.).

No liability is assumed by ICH Events for changes in programme date, content, speakers or venue.