A A A
Portico in spring

Delegate information

Some common questions our delegates ask include:

When will I receive my conference material?

You will receive a comprehensive set of conference materials prepared by the speakers. These materials are intended to provide you with an excellent reference source after the conference. Materials will be distributed at the registration of the conference.  

When should I pay for the conference?

Payment must be received prior to the conference.  

How can I pay for the conference?

Payment can be by credit/debit card and cheque or invoiced to your company. All fees must be paid before the course starts. Fees must accompany your application, unless they are being paid by your employer and an invoice is required.

Please note that we do not issue invoices for all events. For events where we do issue invoices, you must include full details of the person, department and full postal address to whom the invoice should be sent in the appropriate section on your application form. You must also include a purchase order from your finance department approving your funding.

We are unable to invoice private individuals and organisations who are not based in the UK, and invoices will usually not be issued in the four weeks preceding a course. Applications which are not accompanied by full payment or do not include full invoice details will not be processed.

PLEASE NOTE: From 1 January 2012, we will no longer be able to send invoices to trusts and companies - we will only accept payments by credit/debit card and cheque.

Are the meals included?

Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Please check your course agenda for exact times. 

Can I purchase additional copies of the conference materials?

You can purchase these after the conference.  Please contact us to place your order.

What if I miss the conference?

If you have paid for the conference, we can send you a copy of the conference binder on your request. Please contact us to request your copy. You will receive your binder within four weeks following the event.

How many attendees will be at my conference?

This varies for each conference. Please do ask at our registration desk if you would like us to help you meet with anyone present to ensure you receive maximum benefit from the day.  

What about accommodation?

The cost of the hotel accommodation and travel is not included in the registration fee. A list of hotels in the surrounding area of ICH will be sent to you with your booking confirmation.

What should I wear?

The dress code at the conference is business casual. On certain conferences, where there is a conference dinner, it is advisable to wear a business suit.

Special needs

If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.  

Delegate substitutions and cancellations

Cancellations must be received in writing at least two weeks before the start of the event and will be subject to an administration charge of 20% of the course fee. It is regretted that no refunds will be made or invoices cancelled within two weeks of the course date. Substitutions can be made at anytime.

ICH Events reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of any registration fee.

No liability is assumed by ICH Events for changes in programme date, content, speakers or venue.