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Contact Details

Email: Pensions (Please include your Employee Number,  National Insurance Number, Surname, Forename and Date of Birth in all email correspondence to Pension Services)

Fax: 0207 916 8507

Telephone: 0203 1087166
Internal extension: 57166

Location: 2nd Floor, Bidborough House, 38-50 Bidborough St
London WC1H 9BT


Service Standard: 10 working days (extended if further information is required from a pension scheme)
Feedback Making a complaint

UCL Pension Services aims to provide an accurate, efficient and professional service to all UCL stakeholders. 

We would welcome your feedback and suggestions on any aspect of the service we provide. 

If the service you have received from UCL Pension Services was below the standard that which you were expecting or, you disagree or dispute any advice or information provided, we would like to be informed about your experience. 

Please email Steven Cunningham-Sherret Head of Pensions s.cunningham-sherret@ucl.ac.uk with the details of your dissatisfaction.

Your complaint will be acknowledged and you will be provided with a full reply within 10 working days of its receipt.  Where information is required from outside of UCL to enable an answer to your complaint which may impact on the 10 day turnaround, you will be accordingly advised.  We will use your complaint to raise the quality and standard of the service and where appropriate make changes to:

  • Staff Training & development
  • Review of Processes & Procedures
  • Documentation
  • Communication
  • Service standards