HR Payroll Service : Service Level Agreement
Our commitment to you covering the following aspects of Payroll Services: Office Hours, Correspondence, Payment of Salaries, New Employees, Leavers.
Payroll Services is open for personal enquiries between 10.00am to 4.00pm Monday to Friday. Telephone queries will be responded to during 09.00am and 5.00pm.
Correspondence / Telephone Enquiries / E-Mail / Personal Callers
Payment of Salaries
Salaries are paid into a bank account or a building society account on the last working day of the month. Payslips will be available online around the 26th of each month. The payslip amounts however will not be guaranteed until pay day.
Employees will receive a P60 income tax form by 31 May of each year for the preceding tax year in accordance with HMRC regulations.
All payroll information direct from employees and departments where appropriate, must be received by Payroll by the stated deadline for payment to be made on the last working day of each month.
Where details of bank/building society accounts have not reached Payroll in time for salary payment, an exception has been made for new employees to receive their first salary payment by cheque, unless required to attend New Staff reception. The cheque and payslip will be sent to the home address and given together with a letter requesting details to be forwarded to Payroll. Failure to supply bank details will result in no further payments being made.
The final payslip and P45 are posted to the home address at the month end. Addresses can be checked on My View.
For staff retiring from UCL and being in receipt of an occupational pension, the income tax form P45 will be submitted to the relevant pension scheme.
When your contract has ended you will no longer be able to access MyView therefore please remember to print any payslips and P60s that you require before you leave