There are two versions of this course: one for those that lead and manage staff, and another for those with no management responsibility. When booking, please ensure you select the version that is most relevant to your role.
" The single biggest problem in communication is the illusion that it has taken place."
(George Bernard Shaw).
This workshop will explore some of the key behaviours and skills required by staff to engage in 'breakthrough conversations' with direct reports, colleagues or line managers on a variety of uncomfortable and sensitive issues at work - i.e. performance concerns, inappropriate comments etc. The workshop will focus on both the 'what' and the 'how', providing attendees with the tools, techniques and confidence to speak with clarity, courage and respect in order to create effective and quality interactions, enhanced teamwork and ultimately high performance.
To explore what is required in terms of behaviours and practice in order to engage in 'breakthrough conversations' and get the best out of people at work, by using an assertive, sensitive and respectful approach.
By the end of the programme attendees will be able to:
UCL Management Competencies addressed:
Desktop Learning topics
You may also be interested in the following workshops:
Date, time and venue: 1 day workshopManagers
Facilitator: Kass Jaffer About the facilitator...
Cost: Free for all staff on the UCL payroll
How to book:
Managers Booking Form
Non-Managers Booking Form
OSD Course Contact: Reshma Bhuruth