UCL HUMAN RESOURCES
ORGANISATION & STAFF DEVELOPMENT 
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Chartered Management Institute Management Awards
Level 3 NVQ Certificate and Level 5 NVQ Diploma
Cohort 12 (commencing May 2011)
DOCUMENTATION
| Unit NA1: Manage personal development Download | ||
| Unit NA2: Manage own professional development within an organisation Download | ||
| Unit NA3: Develop, maintain and review personal networks Download | ||
| Unit NB1: Develop and evaluate operational plans for own area of responsibility.Download | ||
| Unit NB2: Inform strategic decision-making Download | ||
| Unit NB3: Develop a strategic business plan Download | ||
| Unit NB4: Put a strategic business plan into action Download | ||
| Unit NB5: Set objectives and provide support for team members Download | ||
| Unit NB6: Provide leadership and direction for own area of responsibility Download | ||
| Unit NB7: Develop strategic direction and leadership Download | ||
| Unit NB8a: Establish policies and procedures Download | ||
| Unit NB8b:
Ensure compliance with legal, regulatory, ethical and social requirements
Download |
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| Unit NB9: Support the culture of an organisation Download | ||
| Unit NB10a: Establish risk management processes for an organisation Download | ||
| Unit NB10b: Manage risk in own area of responsibility Download | ||
| Unit NB10c: Review risk management processes in own area of responsibility Download | ||
| Unit NB11: Manage or support equality of opportunity, diversity and inclusion in own area of responsibility Download | ||
| Unit NB12: Promote equality of opportunity, diversity and inclusion across an organisation Download | ||
| Unit NC1: Support team members in identifying, developing and implementing new ideas. Download | ||
| Unit NC3: Lead innovation within an organisation Download | ||
| Unit NC4: Lead change in an organisation Download | ||
| Unit NC5: Plan change in own area of responsibility Download | ||
| Unit NC6: Plan change in own area of responsibility Download | ||
| Unit ND1: Develop working relationships with colleagues Download | ||
| Unit ND2a: Develop working relationships with colleagues and stakeholders Download | ||
| Unit ND2b: Work productively with colleagues and stakeholders Download | ||
| Unit ND3a: Recruit staff in own area of responsibility Download | ||
| Unit ND3b: Examine staff turnover issues in own area of responsibility Download | ||
| Unit ND4: Plan an organisation's workforce Download | ||
| Unit ND5: Plan, allocate and monitor work of a team Download | ||
| Unit ND6: Plan, allocate and monitor work in own area of responsibility Download | ||
| Unit ND7: Support learning and development within own area of responsibility Download | ||
| Unit ND8: Address performance problems affecting team members Download | ||
| Unit ND9: Build, support and manage a team Download | ||
| Unit ND10: Manage conflict in a team Download | ||
| Unit ND11: Lead and manage meetings Download | ||
| Unit ND12: Participate in meetings Download | ||
| Unit ND13: Support individuals to develop and take responsibility for their performance Download | ||
| Unit ND14: Know how to follow disciplinary procedures Download | ||
| Unit ND15: Managing grievance procedures Download | ||
| Unit ND16: Support the management of redundancies in own area of responsibility Download | ||
| Unit ND17: Developing collaborative relationships with other organisations Download | ||
| Unit NE1: Manage a budget for own area of activity or work Download | ||
| Unit NE3: Obtain additional finance for an organisation Download | ||
| Unit NE4: Promote the use of technology within an organisation Download | ||
| Unit NE6: Develop and implement a risk assessment plan in own area of responsibility Download | ||
| Unit NE7: Manage health and safety across an organisation Download | ||
| Unit NE8: Manage physical resources Download | ||
| Unit NE9: Manage the environmental impact of work activities Download | ||
| Unit NE10: Make effective decisions Download | ||
| Unit NE11: Communicate information and knowledge Download | ||
| Unit NE12: Manage knowledge in own area of responsibility Download | ||
| Unit NE13: Promote knowledge management across an organisation Download | ||
| Unit NE15: Procure supplies Download | ||
| Unit NE16: Manage a tendering process Download | ||
| Unit NE17: Outsource organisational processes Download | ||
| Unit NF1: Plan and manage a project Download | ||
| Unit NF2: Manage a programme of complementary projects Download | ||
| Unit NF3b: Monitor and review business processes Download | ||
| Unit NF4: Develop and implement marketing plans Download | ||
| Unit NF9: Analyse the market in which your organisation operates Download | ||
| Unit NF10: Develop a customer-focused organisation Download | ||
| Unit NF11: Manage the achievement of customer satisfaction Download | ||
| Unit NF12: Improve organisational performance Download | ||
| Unit NF13: Manage quality systems Download | ||
| Unit NF14: Prepare for and support quality audits Download | ||
| Unit NF15: Conduct a quality audit Download | ||
| Unit NF16: Manage product development and marketing Download | ||
| Unit NF17: Manage customer service in own area of responsibility Download |
Resources:
CMI Members Resource on Management and Leadership (ManagementDirect)
Chartered Management Institute (CMI)
OSD Course Contact: Leilani Roosman
1-19 Torrington Place - 10th Floor, London WC1E 7HB -
