Nicola Arnold became UCL's Director of Financial Control & Analysis on 1 January 2009. Her remit includes regular financial reporting (both internal and external) and managing the budget and forecasting as well as the financial transaction processes for UCL. August'09 Interview
Meet the facilitator
Click the arrow in the middle of the screen above to view video clip of Nicola Arnold.
Pete has worked as an actor and movement director for television, theatre and opera. A former Lecturer in Drama at the University of Bristol, he teaches widely at universities and drama schools. He has extensive training experience with corporate clients including Aardman Animations, Hewlett Packard and fifteen British universities.
Bill joined Maynard Leigh in 2003 and combines consultancy with his work teaching screen acting and directing at the Drama Centre, one of the UK's leading drama schools, where alumni include Colin Firth, Michael Fassbender and Tom Hardy. As a coach he specialises in presentation and interpersonal skills and leadership issues. Clients include DHL, KPMG, Chubb, UCL, Smith & Williamson, Which?, the Home Group, ED&F Man and Traport.
Bill studied Psychology at Oxford before becoming an actor, working professionally on stage and television for ten years. He then turned to writing and directing and has directed many television dramas, including Eastenders, Holby City, Night & Day, as well as television films and a BAFTA nominated short film. He also co-wrote the period feature film The Abduction Club.
"Having spent many years leading teams of creative and - let's face it, sometimes difficult – people on film sets, I've come to believe strongly that the priority for leaders is to create both a clear and compelling vision and a working environment that inspires individuals to offer their full talent and commitment. This demands high levels of emotional intelligence and powerful communication skills.
My experience is that most leaders and managers are hungry for honest, focused and insightful feedback about what really matters and I aim to provide this. I work with the individuals on my workshops to help them explore how they can be the very best versions of themselves, as communicators and leaders: supporting, encouraging and challenging them as they step back and look at the bigger picture."
Bob Carey has worked as an employee relations specialist in HE for over twelve years, and is a qualified member of the Chartered Institute of Personnel and Development. Bob has delivered a wide range of practical people management training and briefing sessions for all levels of managerial staff, across both academic departments and corporate support services.
Meet the facilitators
Click the arrow in the middle of the screen above to view video clip of facilitators Fiona Daffern and Bob Carey discussing Best Practice in People Management at UCL.
Fiona is Head of Employment Policy Development at UCL. She has over 20 years HR management experience including developing managers to understand the employment law framework and how this translates into practice.
Meet the facilitators
Click the arrow in the middle of the screen above to view video clip of facilitators Fiona Daffern and Bob Carey.
Frieda De Ley
Frieda is a professional coach who has a genuine interest in people and rapidly establishes a relationship of trust and confidence with her clients. Her multicultural background, being a Belgian national who has lived, studied and worked across Europe and North America, has made her particularly sensitive to people’s differences and unique life experiences.
She herself has had a varied career having operated at a high management level in engineering in the private sector before converting to occupational psychology. She then worked as a senior organisational development consultant and coach within the Metropolitan Police Service (MPS) before setting up her own leadership development and coaching business, FDL – For Developing Leaders, at the end of 2010.
Sue teaches on a number of university management programmes and has a wide involvement in executive education. She is a tutor for post graduates, Dean of Research Degrees and Visiting Professor in Canada and USA. Sue specialises in change and leadership issues. Her publications focus on public sector management, leadership, innovation and change
Stuart has significant experience in the development of senior people and teams both within and external to the Higher Education sector. The implementation of 360 development processes is a speciality as is supporting leaders and managers to deliver cultural change, develop high performing teams, resolve conflict and negotiate effectively.
Alex has over ten years of domestic and international experience in the field of organisational conflict resolution, mediation and training. Alex trained as a community mediator in the South Bronx, New York, and made the transition to workplace mediation when she moved to London. Prior to establishing Consensio, Alex was Director of Training Services for a prominent London-based mediation provider. In this role, she was responsible for developing and delivering a wide range of conflict resolution services across the public and private sectors.
Prior to moving to London, Alex was employed by the United Nations Research Institute for Social Development in Geneva. She has worked in the field for one of Honduras' leading women's rights organisations, where she developed and delivered organisational conflict resolution training courses and workshops in Tegucigalpa, San Pedro Sula and Choluteca.
Alexandra holds two Masters degrees: an M.A. in Organisational Psychology,
with a concentration in conflict resolution, from Teachers College, Columbia
University (New York); and an M.Sc. in Development Studies from the School of
Oriental and African Studies, University of London.
As QA Learning Programme Manager Nova Ferguson is responsible for the definition, creation and delivery of a wide range of M&PD training and consultancy services. Nova holds a B Ed, and has more than 30 years' experience of management, consultancy, coaching and training in the UK and Scandinavia. She has run training businesses, managed teams and delivered coaching and training to a wide range of organisations and industries, as well as implementing change programmes within her own organisation.
Nova primarily works with a broad range of clients delivering extensive change training programmes for the public and private sectors. With a CIPD qualification in Organisational Coaching and Mentoring she brings a highly interactive and collaborative approach to training. In addition she is an NLP Master Practitioner – which enables her to share tools for providing positive influence.
Sarah has worked in equalities, diversity and human rights in the public and voluntary sector for the past ten years. Her role at UCL involves policy development, data analysis, casework, awareness raising, coordinating staff equality groups and advising departments on good practice.
Eileen, a Chartered Fellow of the Institute of Personnel and Development, is an experienced human resources practitioner. She brings to UCL public sector experience from both local government and the NHS. Her role at UCL focuses on providing advice and guidance on a range of people management issues including: performance management, sickness absence, grievances, disciplinary, probation, redundancy, early retirement, employment law, recruitment and selection, appraisals and grading reviews.
The HR Administrative Process Team develops HR administrative systems and processes in line with UCL policy requirements and provides end user training for these systems. The team works with departmental managers across UCL to monitor and implement improvements to UCL employment administration processes.
Kassam Jaffer, MA in Human Resources, Assoc CIPD, BA Hons Business Studies
Kassam has a solid background in Learning and Development - having designed and delivered a range of in-company programmes across the spectrum of management / leadership skills and knowledge and general people development using an experiential and facilitative approach – all towards achieving competitive advantage for his client base. He has consulted in the areas of Performance Management, HR Polices and Procedures, Learning and Development Practices, Diversity and Inclusion and Employment Law – and delivered effective solutions that have had a measurable impact on organisational performance. He is a skilled, intuitive facilitator of people and has a highly interactive delivery style.
An experienced senior operational manager of large teams delivering front line services in the public sector, Loraine has worked in Higher Education and combines that grounding with training, facilitation and coaching skills. She has a pragmatic approach to her customer focused work when training or developing teams and individuals. With a range of methodologies and approaches, Loraine brings a wealth of expertise and a human touch to all her interactions. www.lkdevelopingpeople.co.uk
Pete Moore gained his PhD at the University of Reading before working as a post-doc at UCL. For the past decade he has worked as a freelance science writer contributing to international media, as well as writing 10 books. He has run over 100 training courses throughout northern Europe.
Anne-Marie is a qualified member of the Chartered Institute of Personnel and Development (CIPD) and has substantial generalist HR experience gained within the private sector and Further and Higher Education.
Her role at UCL focuses on the development and implementation of HR policies in line with current legislation and best practice, the resolution of employee relations matters including Employment Tribunal preparation and the promotion of equality and diversity.
Ian has significant experience as a consultant in the application of project, programme and risk management across all types of organisation including working with several organisations in the Higher Education sector. This includes all dimensions of how organisations use these approaches including the process and people aspects. He has worked with organisations at all levels from boards on the strategic implementation of these approaches to project boards and project managers on specific project issues.
Kate is an experienced organisational and staff development practitioner having worked in a large UK university for many years. As an internal and external consultant and a Myers Briggs (personality type indicator) practitioner she has supported individuals, teams and departments through change, management development programmes and shifted working cultures for improved performance.
A consultant at Maynard Leigh since 2000 – Barbara specialises in designing and developing workshops to provide maximum impact and sustainability. She can transform a developmental event and as an accredited coach working globally she brings sensitivity, expertise and experience at all levels from new recruits to board level.
Barbara's interest in behavioural skills was born from Theatre Royal Stratford being the first team in the UK to introduce forum theatre and role play to business. She has a passion for intercultural communication.
As a professional 'speaker' Barbara understands how success needs you to be your authentic self in any situation – be that a meeting, presentation, interview, networking event or leading a team. She brings insight, encouragement and fun to her work and focuses strongly on the development of emotional intelligence.
Julie is a Senior Consultant within the HR Consultancy Team responsible for overseeing grading and promotion procedures plus other administrative support processes within UCL. She has over 20 years generalist HR, management and development experience gained within the private, public and voluntary sectors. She is the specialist job evaluation and grading adviser for UCL and has been employed at UCL since 2000.
Lindsay Wright is a self employed consultant/trainer. Lindsay has designed and delivered a wide variety of programmes. Her style is both practical and participative with the emphasis on enabling delegates to use the learning back in the workplace..
Over the last twenty years, Lindsay has undertaken consultancy work in a number of organisations, both in the public and private sectors. Her time now is primarily spent in the academic sector. Recent work here has included the development of accredited courses for both professional and academic staff.
Lindsay holds assessment awards for NVQs and is an accredited Myers- Briggs counsellor.
Further details are provided on her website www.lindsaywright.co.uk
Femi began training in 1980 when she was involved in management development for a large employment agency. After further developing her skills at The Observer, Femi was finally able to combine her professional experience with her personal commitment to equality for all when she joined the GLC Women's Committee Support Unit as a Community Development Officer.
After some time in local government as a training officer, Femi founded Challenge and began to offer courses directly to the public, private and voluntary sectors. Femi has been personally involved in the civil rights struggles for race, gender, sexual orientation and disability equality.
Femi has addressed numerous conferences and events as a key-note speaker on a wide variety of equality and diversity issues, she has also been fundamental in reviewing, revising and helping to implement changes to equality policies in many large organisations. Femi featured in Pink List 2010 (The Independent on Sunday's list of the most influential lesbian & gay people in Britain).
Donna's background, prior to working with Challenge, was in housing. She worked in both general needs and supported housing for over 12 years in both front line and a variety of management positions. Donna's strategic housing management roles focussed on: service quality, service user involvement, the development and implementation of performance management systems and policy development, as well as delivery of in-house training programmes.
Donna has developed and delivered equality and diversity programmes for a wide variety of clients, including the housing and health sector, local authorities, private businesses and not for profit organisations. She has successfully delivered training for frontline staff, middle and senior management and Boards. Donna has also successfully delivered conference speeches, facilitated conferences and workshops and carried out a number of policy audits and harassment investigations,