UCL HUMAN RESOURCES
ORGANISATIONAL DEVELOPMENT 
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The UCL Management Programme
We are in the process of reviewing our in-house learning offer on Leadership and Management Development with a view to putting in place an enhanced offer during the course of the 2012/13 academic year. We aim to ensure that this will provide an integrated and progressive framework to support UCL people to develop the leadership and management skills they need at each stage of their career. In the meantime, our existing management and leadership modules which have received positive feedback from learners will continue to be available to be taken on a standalone basis or in combination according to individual need.
Please note that all sessions are free to UCL staff and are likely to book
up quickly. Should any places remain within a fortnight of the start of the
course, these will be offered to members of other higher education institutions.
If you are grade 8 or above then the UCL
Leadership Programme may offer what you are looking for.
Programme Modules
This programme consists of a number of modules which can be taken as individual workshops. You can apply to attend any number of modules which can be taken in any order.
Being Assertive at Work - Managers (1 day) *NEW*
This one-day session will provide you with the confidence and skills to effectively assert yourself at work, by exploring:
- aggressive and passive behaviour
- types of assertive approaches
- how to apply assertive approaches in different situations
- the benefits of taking an assertive approach
Please see Being Assertive at Work - Managers for more information
Best Practice in People Management at UCL (1/2 day)
This half-day session will take a very practical approach to managing and developing people by applying UCL policies and procedures. We will discuss how you as a manager can avoid the common pitfalls associated with dealing with people management and development issues and staying within the law. In order to manage performance effectively at UCL you will gain a better understanding of how to apply HR policies and procedures, including:
- recruitment and selection
- induction and probation
- grievances
- sickness absence
- terminating contracts
Please see Best Practice in People Management at UCL for more information
Conflict Management Skills (1 day) *NEW*
This one-day session will give you a deeper understanding of conflict, and provide you with practical tools to identify and manage conflict at an early stage. This session will help you to:
- examine and understand the difference between destructive and constructive workplace conflict.
- explore, divergent conflict management styles, and how these influence decision-making processes
- practice key communication skills that help to deescalate conflict situations
- understand the various warning signs and triggers of conflict and how to nip these in the bud
- understand workplace conflict, and how cultural differences may lead to divergent needs
- learn the skills necessary to effectively resolve organisational conflict, including how to have "difficult" conversations, where to have these conversations, and how to give "difficult" feedback.
- develop key strategies and confidence in managing everyday workplace conflicts
- effectively manage organisational conflict, in order to create a healthier and more productive work environment
Please see Conflict Management Skills for more information
Introduction to Leadership and Management (1 day) *NEW*
Understanding your role as a manager and as a leader is the first step towards effective team and people management. Attending this one-day session will help develop your thinking about leadership and management at UCL and the part that you play in creating the right environment for effective individual and team performance.Attending the course will enable you to:
- define the role and responsibilities of a manager and a leader.
- identify the key elements of managing and leading people and successful teams.
- discuss some of the challenges of managing and leading within the current UCL and higher education context.
- explore your own leadership or management style and how this can impact on interpreting and setting goals and/or objectives.
- consider how you can best tailor your approach to management and leadership to help maximise your individual and your team's performance.
- create a Personal Development Plan to enhance your management and leadership skills.
- identify further management and leadership development opportunities at UCL
Please see Introduction to Leadership and Management for more information
Introduction to Managing UCL Finances (1/2 day)
This half-day session will help you to manage your team's, group's, or department's finances. It will enable you to understand UCL financial information system (FIS), monitor your own budgets and make a business case for the resources you need. You may want to supplement this module with project management training.Please see Introduction to Managing UCL Finances for more information
Risk Management (1 day) *NEW*
This one-day session will help you with managing risk as part of your role, to see risk as something that is ever-present and needs to be understood and, wherever possible, managed to your and the organisation's advantage. The session will help you to:
- appreciate the drivers for good risk management
- understand the prevalence and context of risk
- see risk as something to be managed and not to be avoided or disregarded
- provide approaches to identifying, measuring and managing risk
- provide a perspective on how different people respond to risk
Please see Risk Management for more information
Personal Effectiveness - Making an Impact (1 day)
This one-day session will equip you with knowledge and skills to enhance your personal effectiveness. You will gain techniques for:
- developing your personal presence
- communicating with greater clarity
- engaging effectively with your audience when presenting your ideas.
Please see Personal Effectiveness - Making an Impact for more information
Personal Effectiveness - Managing Your Time (1/2 day)
This half-day session will help you to develop strategies to maximise the use of your time. You will leave the session with tools and techniques to enable you to:
- integrate time management techniques into each day
- handle procrastination and interruptions
- develop a personal plan for maximising your time.
Please see Personal Effectiveness - Managing your time for more information
Team Management (1 day)
This one-day session will help you to understand team dynamics and explore what is required to lead groups of creative people within a university context. You will gain a better understanding of:
- some theories of team dynamics
- tools for effective team-working and techniques for building consensus and motivating team-members
- characteristics of high performing teams
- ways of assessing the effectiveness of your team or group
- the leadership style/s best suited to achieving high performing teams.
Please see Team Management for more information
Using Tools and Techniques for Planning and Problem Solving (1/2 day)
To support your group or team effectiveness, each person's efforts need to align with the overarching goals of the team, group, department, faculty and institution. This half-day session will explore some creative tools and techniques for encouraging your team to become involved in planning and problem-solving. For a framework to help put these creative tools and techniques into context, you may want to supplement this module with project management training. The session will focus on:
- how to work with others to develop and deliver the strategy
- engaging the whole team/group in planning and problem-solving using creative tools and techniques
- converting these plans into clear objectives.
Please see Using Tools and Techniques for Planning and Problem Solving for more information
See also
1-19 Torrington Place - 10th Floor, London WC1E 7HB -
