The OD team

Charlotte Croffie

Charlotte Croffie
Director of Organisational Development

Charlotte is the Director of the Organisational Development (OD) team. She leads a team of OD professionals to provide a quality, responsive and timely service to UCL.  Operating as a strategic thought partner, she works with the top teams in the organisation and across partnerships to determine long, medium and short term strategic objectives which support the vision and build capacity for future challenges. She advises on a range of organisational design and development areas including advocating for multiple learning and development solutions that use creative and innovative delivery methods and techniques. She facilitates on specialist programmes and measures the quality of all training programmes, evaluating the impact on performance or business goals.

Charlotte has a Masters in Personnel and Development.  She is a Fellow of The Chartered Institute of Personnel and Development (CIPD) and a member of The Institute for Learning (IfL).  Charlotte is an executive coach and has a track record of working across UK, Europe, Africa and the Middle East in complex, multi-cultural and faceted environments. She brings her extensive experience in the leadership, people and organisation design and development space to UCL to help meet its academic and professional mission.

She leads on the following areas


Phone: +44 (0)203 108 8851

Internal Phone: 58851

Winifred Yung-Hoi
EA to HR Leadership Team Directors


Phone: +44 (0)203 108 9621

Internal Phone: 59621