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Workplace Options’ Employee Assistance Programme, (EAP), counselling services are designed to support employees on a wide range of emotional and mental health topics for which short-term counselling is appropriate. The primary counselling model used by Workplace Options is called ‘Solution-Focused Brief Therapy.’ This involves a move away from the analysis of problems to the discovery of solutions. The therapy concentrates on helping individuals identify their skills, strengths and resources and moves them towards a solution. 

Set out below is an brief overview of how the EAP counselling process works from when an employee contacts the EAP through to types of counselling support available and how these are provided.

Contacting the EAP

The EAP service can be contacted, 24 hours a day, seven days a week, on a wide range of issues and concerns. This includes both work and personal issues.  Some examples include:

Prior to providing counselling we conduct a telephonic assessment with the employee that determines if short-term counselling is appropriate. The assessment is undertaken by an EAP case manager who is a qualified counsellor. The EAP case manager will work with the individual during the call to identify the presenting problem and to understand the employee’s situation. Should short-term counselling be appropriate the EAP case manager will then discuss with the individual the type of support and the identified goals for the counselling.

In situations where the initial telephonic assessment establishes that long-term specialist counselling is required we can sign post the individual to appropriate resources to help ensure that the employee is placed on the path he/she needs to get more intensive support.

Within the short-term counselling model we can provide a range of support options, once the telephone assessment is complete, and we have confirmed that short-term counselling is appropriate.  The options (as described below) would be determined in discussion with the individual and the EAP case manager with regard to which option would suit the counselling needs of the individual.

Short-term Face-to-Face Counselling (up to six sessions, per issue, per person)

The EAP case manager will organise the individual’s support. Wherever possible, an individual will be matched with a counsellor who meets his/her particular needs and preferences (e.g., gender, ethnic background, or experience in a particular area).  Face-to-face counselling is provided at the counsellor’s premises within as close as possible radius of the employee’s home or work address.  Each counselling session lasts for approximately 50 minutes and the number of sessions, up to six, will be determined by the individual’s needs and in consultation between the EAP case manager and the appointed counsellor.

Couples can also gain support with relationship issues and receive up to six sessions of face-to-face couples counselling to help resolve their issues.

Short-term Structured Telephone Counselling (up to six sessions, per issue, per person)

The matching of a counsellor to an individual works in exactly the same way as with the face-to-face counselling. Counselling takes place in a structured format with the counsellor and individual pre-agreeing times for each of the up to six telephonic 50-minute sessions.


Our online computerised cognitive behavioural therapy service, known as ‘In Your Hands’, is available as another option to our telephone and face-to-face counselling services and can be provided to an individual if assessed as clinically appropriate for their needs. The programme was developed in conjunction with Dr. Christine Bundy of University of Manchester and ILT solutions. It includes five modules as follows:

The self-paced programme allows participants to interact with the application on a weekly basis, and to monitor their own perception of how they are functioning in terms of personal well-being, close family relationships, work and social roles. In Your Hands includes:

Our cCBT application makes extensive use of video and other multimedia elements to increase engagement with the program.