1. Ensure your own safety; do not put yourself at risk, as you will not be able to assist the casualty
2. Dial 222 for security and request an ambulance; (Dialling 222, rather than 999 will ensure that the security team can assist you and can direct the ambulance to your location)
3. Call for a first aider or another colleague; details of first aiders should be displayed in each department
4. Ensure the casualty is safe; remove any dangers from the environment, as long as it is safe to do so. In a mental health emergency, as far as possible, ensure a calm environment and approach the casualty in a gentle, calm manner.
6. In the case of mental health crisis; the casualty may be distressed or agitated, so it is important that you remain calm and reassuring:
7. Stay with the casualty until assistance arrives; or you can take the casualty to appropriate assistance, such as the Accident and Emergency department
8. If the casualty is presenting a risk to themselves or to others and is not accepting help; then it may be necessary to call 222 to ask the Security team to call the Police (Dialling 222, rather than 999 will ensure that the security team can assist you and can direct the ambulance to your location)The Police can then arrange for the casualty to be taken to a place of safety, such as the Accident and Emergency department, in order for an assessment to be made.
NHS direct; available 24 hrs a day
Student mental health information