Reporting Long Error Messages
If the error message is too long to type into an email, please send a 'Screen
Capture' of the message as an attachment. Please note that you need to have
Microsoft Word (or Microsoft Paint) to do this.
How to Email a 'Screen Capture:
Ensure that the window containing the error message is visible on your screen
and is not obscured by any other windows. Press the 'Print Screen' key on the
keyboard (this is usually towards the top right of the keyboard next to the
function key F12, but this will vary with different makes of keyboard). Open
a new document within Microsoft Word.
NB: you do not have to exit any of the Oracle Financials windows to do this.
Click on the 'Paste' icon on the Word Toolbar, or choose 'Paste' from the 'Edit'
menu. Alternatively, hold the Control (Ctrl) key down on the keyboard and press
the letter 'V'. A picture of the copied screen should now appear on the Word
document. Save the document, attach it to an email and send it to the FIS
helpdesk, together with full details of what task you were trying to perform
immediately before you received the error.
This page last modified
June 3, 2011
by Web Editor