Reporting Long Error Messages

If the error message is too long to type into an email, please send a 'Screen Capture' of the message as an attachment. Please note that you need to have Microsoft Word (or Microsoft Paint) to do this.

How to Email a 'Screen Capture:

Ensure that the window containing the error message is visible on your screen and is not obscured by any other windows. Press the 'Print Screen' key on the keyboard (this is usually towards the top right of the keyboard next to the function key F12, but this will vary with different makes of keyboard). Open a new document within Microsoft Word.

NB: you do not have to exit any of the Oracle Financials windows to do this.

Click on the 'Paste' icon on the Word Toolbar, or choose 'Paste' from the 'Edit' menu. Alternatively, hold the Control (Ctrl) key down on the keyboard and press the letter 'V'. A picture of the copied screen should now appear on the Word document. Save the document, attach it to an email and send it to the FIS helpdesk, together with full details of what task you were trying to perform immediately before you received the error.

This page last modified June 3, 2011 by Web Editor