Financial Services Office

About Us

The FSO provides a wide range of services and support to departments and students across UCL.

Our aim is to provide excellent service whilst striving to enhance the customer experience whether that be a department, student or UCL customer.

Our Services

  • Deposit of sterling & foreign income
  • Deposit of cash income via UCL’s drop safe facility
  • Foreign Advances
  • Research Advances
  • Credit/Debit card payment facility for Invoice payments
  • Online Store payment (card payments only)  facility and administration for non-invoice payments
  • Student Loan Services (Cash payments)
  • Research Floats
  • MyFinance Authorised Signatories

Who We Are

  • D’arcey Hollier: Financial Services Office and Online Store Manager, x57232, d.hollier@ucl.ac.uk

    • Managing the FSO staff, collection of income by cheque, cash via the drop safe facility, credit/debit payments both manual and via the Online Store, administration and reimbursement of  research grant subject payment floats and foreign and research advances; reimbursement of student loans ; departmental training of Drop Safe Facility and MyFinance Authorised Signatory Approval.
  • Gary Green: Financial Services Office Deputy Manager, x57234, gary.green@ucl.ac.uk

    • Online Store Administration and main contact for Online Store queries, providing daily counter services, and deputising for the FSO Manager.
  • Helen West: Financial Services Office Assistant, x57235, helen.west@ucl.ac.uk

    • Foreign and Research advance administration, providing daily counter services and general FSO related queries.

How to contact us

General Information

Office address

  • 5th floor, 1-19 Torrington Place

Opening hours:

  • Counter (in person): 9 a.m. until 1 p.m.  
  • Telephone queries:  8.30 a.m. until 4.30 p.m. (Not available between 1pm to 2pm)
  • Telephone Card Payments : 9.00 a.m. to 3.00 p.m. (Not available between 1pm to 2pm)

For Online Store queries and set up requests please email:

departmentalonlinestore@ucl.ac.uk

For Authorised Signatory queries please email:

authorisedsignatories@ucl.ac.uk

For all Advance and general queries please email:

helen.west@ucl.ac.uk

 Or call Helen West on Ext 57235


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Page last modified on 08 mar 18 16:35