Human-Centred Design: Effective and Efficient Tools For Evidence-Based Management of the National Health Service

This project investigates the impact of introducing a User-Centred Design (UCD) approach at an organisation in a dynamic and complex work domain. The aim is to explore their broader impact, beyond improvements in the user interface and experience, upon the status of UCD within the organisation and project stakeholders. Using an action research approach, and design and evaluation methods  from the field of ‘Usability Engineering’, results reveal the challenges and opportunities presented by rapid changes in the business environment and contribute strategies to address these, in addition to further benefits of the methods used, such as supporting customer relations and introducing UCD concepts to those outside of product development.


  • Funding: This project is funded by the Engineering and Physical Sciences Research Council (EPSRC) in addition to support from Dr Foster Intelligence (DFI) and an Industrial Fellowship from the Royal Commission for the Exhibition of 1851 (1851 Royal Commission).
  • Start & End Date: 04/2009 – 04/2013
  • Collaborators: Dr Foster Intelligence
  • Contact: For more information about this project you can contact Jessica Wardlaw - e-mail: j [dot] wardlaw [at] ucl [dot] ac [dot] uk  

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