What time does the college open - is it a 24 hour campus?
It is a 24 hour campus but this is department specific.
How do I gain access to secure areas or request out of hour access on the campus?
Report to the Security Operations or Security Systems office where advice and access can be authorised.
What are the times of Cluster Room access?
Access times vary depending on the building that houses the particular Cluster Room. The norm is that the room is available during the official opening times of the building concerned.
What are the times of Library access?
Times vary in each individual Library. Later access is available during term time and 24 hour access is arranged during exam periods.
Where is the lost property office?
The Security Office, located on the ground floor of Foster Court.
Who do I contact regarding data protection issues surrounding CCTV?
Jon Tomkinson, UCL Data Protection Officer, who is based in Legal Services, Finance Division.
Who do I speak to regarding car parking enquiries?
Please contact the Customer Service Centre on extension 30000 located in the basement of 1-19 Torrington Place. For out of hours and weekend parking requests, please contact Security on extension 37111
Where do I pick up a new or replacement ID card?
From the Security Systems office on the ground floor of the Andrew Huxley Building. For further details about UCL ID cards please see http://www.ucl.ac.uk/estates/security/systems/identity-cards.
What do I do in the event of a theft?
Report to the Security Operations office on the ground floor of Foster Court in order to fill out a lost property form and receive advice on what to do next.
What happens if Security remove my bike if chained in an unauthorised area?
The bike is put into a secure storage area and kept for 3 months in line with college lost property procedure.
Organisation Chart (PDF)
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