Post - Scope of Service

The Mail Service handles around 12,000 items of internal and UK mail each day, together with 100 kg of international mail and a number of special deliveries.

Mail Services include:

Provision of a mail collection, sorting and delivery service.
Reception and sorting all incoming mail and packages.
Maintenance records of costs.

Performance Objectives:

Mail Services will be provided in an accurate, reliable and timely manner.
Delivery and collection points to be agreed with each department.
Delivery and collection times to be consistent each day.
Mail will be delivered to departments within one working day of receipt in the Mail Room.

Departmental Deliveries/Collections:

am: 8:45am - 9:30am
pm: 2:30pm - 3:30pm
pm: 3:45pm - 4:15pm (a 'final sweep' collection offered by special arrangement only)

Performance Standards:

To deliver morning post received from Royal Mail in the morning delivery.
To deliver internal post collected from UCL departments within one delivery span (ie collect am/deliver pm or collect pm/deliver am).

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