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Post - Scope of Service

The Mail Service handles around 12,000 items of internal and UK mail each day, together with 100 kg of international mail and a number of special deliveries.

Mail Services include:

  • Provision of a mail collection, sorting and delivery service.
  • Reception and sorting all incoming mail and packages.
  • Maintenance records of costs.

Performance Objectives:

  • Mail Services will be provided in an accurate, reliable and timely manner.
  • Delivery and collection points to be agreed with each department.
  • Delivery and collection times to be consistent each day.
  • Mail will be delivered to departments within one working day of receipt in the Mail Room.

Departmental Deliveries/Collections:

  • am: 8:45am - 9:30am
  • pm: 2:30pm - 3:30pm
  • pm: 3:45pm - 4:15pm (a 'final sweep' collection offered by special arrangement only)

Performance Standards:

  • To deliver morning post received from Royal Mail in the morning delivery.
  • To deliver internal post collected from UCL departments within one delivery span (ie collect am/deliver pm or collect pm/deliver am).

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