Customer Services Centre

The Customer Services Centre provides a communications interface between the in-house and external maintenance teams, and the requestor or UCL staff. We offer a wide range of services including plumbing, carpentry, handymen work, electrical work, portering, pest control, cleaning, waste disposal and fitters work.

To specify your service request please use our Service Request Form. Alternatively you may call us on extension 30000 (020 7679 0000 externally) or email your request to efdservices@ucl.ac.uk.

The Customer Services Centre is located in B06 in the Basement of 1-19 Torrington Place and staffed from 8am to 5pm daily Monday to Friday. If there are any emergency requests out of hours please contact the Communications room on extension 33333. Or alternately you can leave a voice message and the Customer Services Team will respond as soon as the office reopens.

The Customer Services Centre team are:

Stella Wiggins
Rona Hamilton
Maria Cashman
Peter Jones

Please note that in April 2012 responsibility for lost property on the main UCL site moved from the Customer Services Centre to Security Operations. For further details please go to http://www.ucl.ac.uk/estates/security/lost-property.

RELATED LINKS:

UCL Estates Service Request Form

Priorities for Raised Requests

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Frequently Asked Questions (FAQ)

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