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Customer Services

Customer Services are responsible for providing a communications interface between in-house and external teams, and the UCL community. We offer a wide range of services including the creation of reactive work orders; processing of project requests; the UCL Switchboard; management of the centrally bookable spaces; events and conferences; creation of the teaching timetable.

To specify your reactive service request please use our Service Request Form. Works that are not reactive should be sent to us using the Project Request Form. If you are chasing up a non-urgent work order or you need general advice you can email us at efdservices@ucl.ac.uk or for urgent matters please call us on extension 30000 (020 7679 0000 externally).

The Customer Services Team is located on level 1 of Bidborough House and we are open from 8am to 5pm daily Monday to Friday. If there are any emergency requests 'out of hours' please contact the Communications room on extension 33333.

The Customer Services team are:

  • UCL Switchboard – 020 7679 2000 (100)
  • UCL Room Bookings – 020 3108 7577 (57577)
  • UCL Timetabling – 020 3108 7576 (57576)
  • UCL Conferences & Events – 020 3108 7578 (57578)
  • UCL Customer Services Centre – 020 7679 0000 (30000)

UCL Estates Service Request Form

Priorities for Raised Requests


Frequently Asked Questions (FAQ)

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