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Customer Services Centre

The Customer Services Centre provides a communications interface between the in-house and external maintenance teams, and the requestor or UCL staff. We offer a wide range of services including plumbing, carpentry, handymen work, electrical work, portering, pest control, cleaning, waste disposal and fitters work.

To specify your service request please use our Service Request Form. Alternatively you may call us on extension 30000 (020 7679 0000 externally) or email your request to efdservices@ucl.ac.uk.

The Customer Services Centre is located in B06 in the Basement of 1-19 Torrington Place and staffed from 8am to 5pm daily Monday to Friday. If there are any emergency requests out of hours please contact the Communications room on extension 33333. Alternatively you can leave a voice message and the Customer Services Team will respond as soon as the office reopens.

Car spaces are bookable through the Customer Services Centre on extension 30000 (020 7679 0000 externally) or via email. Please note the Hampstead Road facility has a height restriction and is only suitable for vehicles with a clearance height of 2 meters.

We take seriously the need to deliver outstanding customer service to our students, staff and visitors. In order to continually improve our service we actively seek feedback on the services we provide to our community as this helps us ensure we understand our customer's needs and to adjust our services to best meet these needs. You can provide feedback through a short questionnaire.

The Customer Services Centre team are:

  • Gary Pearson
  • Rona Hamilton
  • Maria Cashman
  • Peter Jones
  • Stella Reina
  • David Henze

Please note that Security Operations are responsible for lost property on the main UCL site. For further details please go to http://www.ucl.ac.uk/estates/security/lost-property.


UCL Estates Service Request Form

Priorities for Raised Requests


Frequently Asked Questions (FAQ)

Maintenance Home

University College London - Gower Street - London - WC1E 6BT - Telephone: +44 (0)20 7679 2000 - Copyright © 1999-2014 UCL