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Estates IT

Estates IT is an Information Services Division (ISD) team embedded within UCL Estates with responsibility for UCL Estates informations systems.

These include UCL's integrated workplace management system FAMIS, which is used across UCL Estates to assist in the management of space, assets, maintenance and facilities services, and StarRez, which is used by UCL Student Accommodation to manage applications, bookings and room allocations and to provide a self-service online portal for students.

The team's role is to:

  • Work with UCL Estates stakeholders to define business processes and requirements

  • Develop and enhance the Division's business systems to support both strategic and operational objectives and deliver value

  • Provide support to staff in their use of UCL Estates business systems

  • Support the reporting requirements of UCL Estates and external users of UCL Estates business systems

Reporting an Incident

If you have experienced a technical issue with FAMIS or wish to request access, please email FAMIS Support at famis-support@ucl.ac.uk.

For StarRez, please email StarRez Support at starrez-support@ucl.ac.uk.

For all other IT services please contact the ISD Service Desk by emailing servicedesk@ucl.ac.uk or by telephoning extension 25000 (020 7679 5000 outside UCL).

Accessing Files and Folders

If you are a member of Estates staff or contractor and do not have permission to access a file or folder on the W drive, please contact the Estates Computer Rep for your team and provide details of the access you require. Subject to approval the Computer Rep will then make the request to the ISD Service Desk on your behalf.

Requesting a Change

To discuss requests for change please contact:

John Porter

Senior Information Services Analyst

Tel: 020 3108 8648 (UCL ext 58648)
Email: j.m.porter@ucl.ac.uk

Bidborough House
38-50 Bidborough Street

Frequently Asked Questions

The links on the right of the page provide information and access to the main UCL Estates systems and other IT services at UCL.

Some frequently asked questions relating to the use of IT at UCL are:






Maintenance Portal

Maintenance Enquiry

UCL Estates File Index

UCL Estates Sharepoint Sites


live@UCL Webmail




Services System

ADS User Registration

UCL Guest Wi-Fi


UCL Password Management (MyAccount)

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