Undergraduate Handbook

Points of Contact

Learning resources and key facilities

Information on university-wide learning resources and key contacts for support.

4.1: UCL Library Services

UCL has 19 libraries and a mixture of quiet study spaces, bookable study rooms and group work areas. Each library has staff that students can ask for help. The UCL Library Services page has information for students about using the library, services available, electronic resources and training and support. 

Further Information:  Library information for students:

4.2: UCL Information Services Division (ISD)

The UCL Information Services Division (ISD), the primary provider of IT services to UCL, offers IT learning opportunities for students and staff in the form of ‘How to’ guides which provide step-by-step guidance to all of ISD’s key services, including email and calendar services, user IDs and passwords, print, copy and scanning, wifi and networks. There are also opportunities for digital skills development through face-to-face training in areas such as data analysis, programming, desktop applications and more, along with individual support through drop-ins and via the ISD Service Desk. UCL also has a licence for Lynda.com which provides thousands of high quality video-based courses from programming to presentation skills. Learning on Screen provides students with access to an archive of 65 free-to-air channel programming for educational usage. In addition, Kanopy is available to UCL students, and offers a wide range of movies.

E-learning services available to students include Moodle, Turnitin and Lecturecast and allow students to access online course materials or take part in online activities such as group work, discussions and assessment. Students can re-watch some lectures using the Lecturecast service and may also use interactive tools in the classroom.

ISD provides desktop computers and laptops for loan in a number of learning spaces. A map of computer workrooms is available on the ISD website. Computers at UCL run a Desktop@UCL sevice which provides access to hundreds of software applications to support students. It is also possible to access a large range of applications remotely, from any computer, using the Desktop@UCL Anywhere service. Students also have access to a range of free and discounted software via ISD Software for Students.

All students are encouraged to download the UCL-Go app, available for iOS and Android devices. The app gives access to Moodle and timetabling and shows where desktop computers are available on campus.

4.3: Languages & International Education (CLIE)

The UCL Centre for Languages & International Education (CLIE) offers courses in over 17 foreign languages (including English), along with teacher training courses, across a range of academic levels to support UCL students and staff and London’s wider academic and professional community. CLIE provides degree preparation courses for international students, courses satisfying UCL’s Modern Foreign Language requirements and a range of UCL summer school courses. Students can also access a database of language-learning resources online through the CLIE Self-Access Centre, including film and documentary recommendations and books for self-study.

Further information:

4.5: IT Provision

General information about computing can be found at UCL Students Page. This includes topics such as email, passwords, security issues, and information about computer cluster rooms available for use around UCL.

All our teaching rooms have wireless connectivity – eduroam. For large scale printing we provide an A0 plotter. As a UCL student you can obtain free MS Office 365 software including all the Office 365 applications. There is also free anti-virus software available.

Enquiries about computing applications should be addressed to Danuta Kaminski (extension 56335), d.kaminski@ucl.ac.uk, Issues with your UCL-wide computing account and computer clusters should be reported to servicedesk@ucl.ac.uk or phoned through on ext. 25000. The Service Desk is located in the DMS Watson Library.

4.5 How to access Moodle

Moodle is UCL's online learning space. It includes a wide range of tools which can be used to support learning and teaching. Moodle is used to supplement taught modules, in some cases just by providing essential information and materials, but it can also be integrated more fully, becoming an essential component of a module. Some modules may use Moodle to provide access to readings, videos, activities, collaboration tools and assessments. 

Further information:

If you have problem accessing your courses on Moodle please email Susie Rizvi - the Academic Administrator.

4.6 Portico

What it is, why it is important and who to contact for support.

Portico is the main UCL student information system which is used by all students for:

· Updating personal data such as addresses or contact numbers

· Completing online module registration

· Viewing information about programmes/modules

· Viewing examination timetables and results

· Pre-enrolment and re-enrolment

· Applying for graduation ceremonies

Further information:

Problem with registration on Portico should be reported to Susie Rizvi - the Academic Administrator.