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Heide's background is in both medical anthropology and physiotherapy. Heide is currently working as a Research Associate in the QUASER (Quality and Safety in European Hospitals) research study. The overall aim of this study is to explore how health care organisations seek to improve the quality of patient care in five European countries (England, Norway, Sweden, Portugal and the Netherlands). Before joining the Department of Applied Health Research, Heide worked as a research associate at King’s Patient Safety and Service Quality (PSSQ) Research Centre. Prior to that, Heide's research focused on social inequalities in the context of war-related disabilities in Sierra Leone and leprosy in India.
Heide's main research interest lies in studying interactions between the broader socio-political context and people’s everyday realities of health, illness and medical care. She intends to demonstrate with her work how knowledge created through ethnographic research can improve policy making.