Complaints Procedures

If you have a complaint to make about your experience at UCL, you should make every effort to try to resolve the matter informally. You should first make your complaint known either to the person who caused the complaint, or to that person's supervisor/manager; or you may prefer to discuss the matter with your Tutor or with another member of staff whom you feel able to consult. In cases where informal discussion fails to resolve the matter, you may wish to consider making use of UCL's Centralised Complaints Procedure.

The centralised complaints procedure does not apply in areas where a separate student Grievance Procedure is already operating. The UCL Union also operates a separate complaints procedure.

Page Editor: Registry & Academic Services 

Page last modified on 01 nov 11 16:21