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Complaints Procedure
If you have a complaint to make about your experience at
UCL, you should make every effort to try to resolve the matter
informally. You should first make your complaint known either to the
person who caused the complaint, or to that person's supervisor/manager;
or you may prefer to discuss the matter with your Tutor or with another
member of staff whom you feel able to consult. In cases where informal
discussion fails to resolve the matter, you may wish to consider making
use of UCL's Centralised Complaints Procedure.
The centralised complaints procedure does not apply in areas where a separate student Grievance Procedure is already operating. The UCL Union also operates a separate complaints procedure.
Page Editor: Registry & Academic Services
Page last modified on 20 nov 12 09:22 by Registry Web
