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On-Line Re-Enrolment FAQ

(This facility is available during August, prior to the start of session each year.)

Information about your examination results, your re-enrolment and fee-payment and your module registration for the next academic session will be sent to your UCL email account so please check your UCL email messages regularly throughout the year. Please also remember that your UCL ID and password will expire every four months so it is essential that you keep your password up-to-date. You may also find it helpful to register for the IS user authentication service. For more information about this and your password please see www.ucl.ac.uk/is/password

Q. I have forgotten my login details?
A. Your UCL User-id and Password are the ones you use for accessing UCL-restricted web pages and the Windows Terminal Service (WTS). If you do not know them, you should contact the ISD Service desk. www.ucl.ac.uk/isd/common/servicedesk
Q. I know my login details but I still can't login?
A. Please check your login has not expired with the ISD Service desk (see above).

Q. When do I have to logon and enrol?
A.  Once you have been notified that online-re-enrolment is open, you should logon as soon as possible. You are expected to have re-enrolled by 30 OCTOBER 2014.  If you have not re-enrolled and ensured a registered status by that date, your records will be closed and you will no longer be considered a UCL student.
Q. I have received an error message when I try to complete on-line enrolment.  What should I do?

A. Please see our list of recommended web browers; you need to ensure you use one of these browsers to access Portico.

  • Internet Explorer: v6, 7, 8, 9+
  • Firefox v3, 4+
  • Safari v5+
  • Chrome v10+
Q. I am a flexible study/modular student; do I still need to re-enrol?

A. Yes you should re-enrol through Portico when advised to do so, even if you do not intend to undertake any modules in the 2014 academic session. However please note that the fee details for 2014 which you will see will not be correct until your module selections have been made and approved by your home department. Once your module selections for 2014 have been entered your fee will be calculated and you will be able to view this, and pay through Portico.

On completion of the re-enrolment process you will be able to select your modules for the 2014 academic session. If you need help with or advice on this process, you should contact your parent department in the first instance. The deadline for completing the module selection process is FRIDAY 10 OCTOBER 2014.

Q. I am a research student and am ready to take up completing research student (CRS) status. How do I do this?
A. Your department will need to notify us of this. You will find information about CRS status at the 5th tab on the Student Records webpage
Q. I am registered as a completing research student (CRS) and therefore pay no fees. What do I need to do?
A. You do not need to re-enrol if your CRS starts on 22 September 2014 but you should still log in to Portico and check that your home, term and contact address details are up to date. If your CRS status starts after 22 September 2014 you must re-enrol and pay fees up to the start date of your CRS status.
Q. Do I have to pay to become enrolled?

A. If you have any fees to pay yourself then you will have to pay at least 50% of the part of the fee you are paying yourself in order to become enrolled. Students enrolling after the end of October are not allowed to pay in instalments and must pay 100% of the fee due to be fully enrolled. If you are sponsored for all of your fees then you don't have to pay anything to become enrolled, as long as we have received confirmation of your sponsorship from your sponsor.

Proof of sponsorship needs to be provided before or at enrolment in the form of an official (i.e. on headed paper) letter and can be posted, emailed or handed in to the Fees Section, Room G19, Ground Floor, South Wing (fees@ucl.ac.uk). Students supported by SLC do not need to provide a copy of their award letter as we will be informed electronically by the SLC.

Students who do not pay their fees or provide proof of sponsorship at enrolment will be given 'Time Limited Enrolment'. This gives you full enrolment until 31 October, but failure to pay at least 50% of the fee due or provide proof of sponsorship during this period will result in enrolment being suspended. You will be warned, via your UCL email account, 14 days before the end of your Time Limited Enrolment that you must pay or face suspension. Your department will also be made aware of your situation.

Q. How much do I have to pay?
A. Your fee for this year is quoted on your Portico account. If, for any of the reasons above, you are unable to login and see your fee account, fee schedules quoting fees for all courses can be found on the website www.ucl.ac.uk/current-students/money
Q. I am fully sponsored do I still need to logon and re-enrol?
A. Yes, every returning student has to log on and re-enrol.
Q. I am paying my own fees - how can I pay?
A. You can pay on line using a credit/debit card (please note we do not accept American Express, Diners Club or JCB cards), post us a cheque or pay straight into our bank account. For full details please login and you will be given instructions on how to pay within the on-line re-enrolment facility.
Q. Can someone else pay my fees on my behalf?
A. Yes, they can do so online at payonline.ucl.ac.uk/ and they will need your student number to do this. The number is on the front of your UCL ID card.
Q. I have applied to my Local Authority/Student Loans Company for an award/loan for my fees but haven't heard anything; shall I still try and enrol?

A. Yes, login and tell us you have applied and you will be given a time limited enrolment in order for us to receive confirmation from your Local Authority or the Student Loans Company. In some circumstances we may have already heard from them as they tell us about your sponsorship at the same time they write to you, in which case we can enrol you based upon what we have received.

Please note that all students are required to pay a minimum of 50% of any fee payable themselves at enrolment and provide evidence of sponsorship for all amounts to be settled by a sponsor. This includes amounts covered by fee loans from the SLC. Students failing to comply with these requirements will not be fully enrolled and may be placed on time limited enrolment. Students on time limited enrolment must satisfy the requirement to pay and /or provide evidence of sponsorship by 31st October 2014. Failure to do so will result in suspension of enrolment.

If you cannot prove or confirm that you have applied for SLC funding, you will be given time limited enrolment (TLE) and expected to pay 50% of the amount due before the end of the time limited enrolment period. If you apply during the TLE period, you will remain self paying until your award is approved.

Q. Do I have to be fully enrolled to receive my student funding? (e.g. student loan, grant, stipend or bursary) 
A. Yes, payments will not be released until you are fully enrolled. This includes funding administered by the SLC and other funding bodies who require confirmation of your enrolment.
Q. Where can I find further student financial advice?
A. For advice on student funding and UCL specific financial support (including the UCL Bursary Scheme) please contact the Student Funding Office – email: studentfunding@ucl.ac.uk Tel: +44 (0)20 7679 0004 – Information is also provided on this site www.ucl.ac.uk/current-students/money
Q. How do I obtain a confirmation of my registration status at UCL?
A. Once you have completed on-line re-enrolment you will be able to print a 'Statement of Student Status' from your Portico homepage.
Q. What about my ID card?

A. If you already hold a valid UCL ID card you need do nothing. If you have lost your card details of how to get a new one are available on the Security Systems website.

You will be able to print off a statement to show you have successfully completed your enrolment directly from the Portico website. You can also print off a copy of your invoice and any receipts relating to your fee payments for your own records.

Q. I have no access to the internet how can I re-enrol?
A. If you are unable to access the internet from a library or an internet café then you can use UCL's computing facilities in a cluster room or in the Student Centre when you return for the start of term; however you must re-enrol at the earliest possible opportunity.
Q. I have a disability which makes it difficult for me to use a computer, how can I re-enrol?
A. Please contact the Student Disability Services who will be able to offer further advice: - Telephone +44 (0) 20 7679 0100 Fax: +44 (0) 7916 8530 Email: disability@ucl.ac.uk
Q. Will it take long to complete?

A. It shouldn't take longer than 15-20 minutes to go through the whole process, and in some cases it will not take more than 5 minutes. If you are paying your fees yourself, you may have to log back in after a few days to make sure your payment has been received. The process is as follows: -

(a) Check/update your contact address
(b) Check your course details and the fee due for your programme.
(c) Confirm you are happy with the details in (b), and agree to UCL's normal terms and conditions of re-enrolment
(d) Check that we are holding the correct sponsorship details for the payment of your fees (if applicable)
(e) If you have any fees to pay yourself then: - pay your fees online credit/debit card (1 or 2 instalments) - or pay offline by cheque etc. Further payment methods can be seen at www.ucl.ac.uk/current-students/money/fees-payment/invoices



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Page last modified on 24 jul 14 12:56