CHIME News

Publication: A short generic patient experience measure: howRwe development and validation.

22 October 2014

A paper, published on October 22nd in BMC Health Services Research, describes the development and validation of howRwe, a short generic questionnaire for tracking patient experience (Benson T, Potts HWW (2014). A short generic patient experience measure: howRwe development and validation. BMC Health Services Research, 14, 499.) doi:10.1186/s12913-014-0499-z.

howRwe

howRwe was developed by Tom Benson of R-Outcomes Ltd. as a companion to howRu, a simple patient-reported quality of life measure (for more details see Benson T, Potts HWW, Whatling JM, Patterson D (2013). Comparison of howRU and EQ-5D measures of health-related quality of life in an outpatient clinic. Informatics in Primary Care, 21(1), 12-7. doi:10.14236/jhi.v21i1.9

The new paper, co-written with Dr Henry Potts, senior lecturer at CHIME, describes how existing patient experience measures, such as the NHS Friends & Family Test, have several problems that howRwe is designed to overcome. howRwe is very short and requires only a low reading age. Testing on 828 patients in a pre-operative assessment clinic for patients scheduled for major orthopaedic operations demonstrated good concurrent, construct and discriminant validity.

To learn more, visit the howRwe website.

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