UCL Australia

UCL Australia

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Policy on payment and refund of fees

UCL charges a tuition fee which covers registration, tuition and supervision for each academic year or part of an academic year that a student is enrolled. When a student accepts a place to study at UCL they assume responsibility for the payment of their tuition fees. A student must therefore have sufficient financial resources available in this country to meet the fees, maintenance and other expenses that may be incurred throughout their programme of study.

The ‘Admission Response Form’ together with this Policy constitute a written agreement between UCL Australia and the student in accordance with the Education Services for Overseas Student (ESOS) Act 2000; ESOS Regulations 2001, National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007.

This policy on payment and refund of fees refers only to students enrolled at UCL Australia.

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1. Tuition Fee Payments: Domestic (Australian) Students

Tuition fees due in any academic year become payable prior to the commencement of each semester. For students enrolled full time, the semester tuition fees are paid prior to the commencement of the relevant semester. For students enrolled part-time they are able to pay in advance of each taught course undertaken.

MSc in Energy and Resources Management

Four instalments of AU$16,125* prior to the start of each semester over the duration of the programme (two years) or pro-rata for part-time study at AUD$4031.25* per taught course.  For those undertaking the research stream they are required to pay the whole semester fee in advance of the semester.

Graduate Diploma in Energy and Resources: Policy and Practice

Two instalments of AUD$16,125* over the duration of the programme (one year) or pro-rata for part-time study at AUD$4031.25* per taught course.

Graduate Certificate in Energy and Resources: Policy and Practice

One instalment of AUD$16,125* over the duration of the programme (one semester) or pro-rata for part-time study at AUD$4031.25* per taught course.

2. Tuition Fee Payment: International Students

FEE-HELP (http://www.ucl.ac.uk/australia/study/msc/#tabs-4) students will have their fees automatically deferred and will not receive an invoice for the study period.

In order to secure a place on a UCL Australia programme, it is a requirement in Australia that international students pay their first semester tuition fee of A$16,125* (or provide evidence of sponsorship), together with the Australian Government required visa length Overseas Student Health Cover (OSHC), in order to be issued with a student visa.

Subsequent payments are made semester by semester on an invoice provided by UCL Australia and are payable two weeks prior to the commencement of the semester.

Visa length Overseas Student Health Cover (OSHC) is compulsory for all international students and their families, with the exception of a small group of countries.

Once these fees are paid and there are no outstanding conditions attached to the offer, international students are sent the relevant documentation by UCL Australia in order to apply for a student visa to study in Australia.

Please note - tuition fees are a student’s responsibility. If a student is not responsible for payment of tuition fees, it is still their responsibility to inform the Student Services Manager of their sponsor’s details on the appropriate form (attach financial undertaking form).  Should the sponsor or third party default on payment, it will be the student’s responsibility for payment of the tuition fees.  If tuition fee payments are not made on time, a student’s enrolment with UCL Australia will be in jeopardy.

3. Method of Payment

Payment of tuition fees can be made by bank transfer (preferred), by credit card or by a cheque in Australian Dollars only, drawn from an Australian bank, made payable to “University College London”.

Electronic funds transfer (EFT)

ANZ Banking Group Limited

121 King William Street

Adelaide SA 5000

Account Number: 8361 07633

Bank BSB: 015010

SWIFT Identification code: ANZBAU3M; OR

Credit card

Payments may be made at https://www.ucl.ac.uk/australia/payments.

Please note that payments by credit card attract the following bank surcharge:

- Visa/MasterCard 2.2%

- American Express 2.5%

Due to security implications, the University cannot accept cash. All payments must include the reference number quoted on the invoice.

All payments must include the Invoice Number provided.

4. Refunds

Refund of payment of first tuition fees

Circumstances	Refund amount	Due date of refund
The University is unable to provide in full the academic programme offered at any time on or after the agreed starting date. Applicants may choose to accept enrolment in an alternate programme, if available, at no extra cost.	Full refund of tuition fees paid	Within 14 days of programme not being provided.
The University withdraws offer of enrolment due to the applicant not being able to meet conditions of main programme of enrolment (ie English language requirement; academic preparation)	Full refund of tuition fees paid for main programme of enrolment.	Within 14 days of offer being withdrawn.
Offer of a place is withdrawn by the University on the basis of incorrect and /or incomplete information provided by application	Full amount of tuition fees paid less 10% of the annual tuition fee.	Within four weeks of withdrawal of offer
Refusal of student visa by DIAC. Documentary evidence must be provided of the refusal. This also covers delays for student visa applications where the circumstances are beyond the applicant’s control and the delay results in the applicant not being ready to commence their study programme.  Independent documentation or evidence of delay must be provided.	Full amount of tuition fees paid	Within four weeks of receipt of official evidence.
The applicant does not enrol after accepting the offer of admission	Full amount of tuition fees paid less 10%of the annual tuition fee.	Within four weeks of withdrawal of offer
The student withdraws from the relevant course of their programme after enrolment but before the census date	Pro-rata refund of tuition fees paid.	Within four weeks of University being notified in writing of withdrawal.
The domestic student who has accessed FEE-HELP, withdraws from the course prior to the relevant census date	Full refund of FEE_HELP amount remitted.
Student arrives after the first day of classes for which the offer of admission refers, and the University refuses enrolment	Full amount of tuition fees paid for the course in which the student withdrew less 10% unless compassionate or compelling circumstances prevail.	Within four weeks of the University’s decision
Postgraduate research student withdraws from their programme of study after enrolment	Full refund of the lesser amount of: - The total tuition fees paid less 20% of the annual fee; or - The total amount of tuition fees paid, less the amount due for the semester. If compassionate and compelling circumstances apply a full refund will be made.	Within four weeks of the student’s withdrawal
- Student withdraws after the census date for the relevant course/programme and no special circumstances apply; - Student visa is cancelled by DIAC for any reason after commencement of study; - Student arrives after first day of classes, is permitted to enrol, and then withdraws with no special circumstances	Pro-rata refund of tuition fees paid.

5. Refund of Overseas Student Health Cover (OSHC)

If a student has not yet entered Australia they will be eligible to receive 100% refund of their OSHC paid by the University.  If the student has entered Australia but not yet started their study programme, they will be refunded 100% of their OSHC less the compulsory minimum three month cover period.  If a student has commenced their studies and wishes to withdraw prior to the completion of their study programme, they will be refunded by the health insurance company in accordance with their refund policy.

6. Refund policy in relation to subsequent tuition fee payments

Circumstances	Refund amount	Due date of refund
The student is withdrawing after the first course census date	Pro-rata refund of tuition fees paid.
The student visa is cancelled	Pro-rata refund of tuition fees paid.
The student withdraws from their programme after the census date and wishes to apply for an amendment of payment to their fees.	Pro-rata refund of tuition fees paid.	Student notified within 20 working days of receiving request

7. Review of decisions made under the Policy on Payment and Refund of Fees

Where a student does not believe that the University’s decision regarding their refund has been made in accordance with this policy, they may be eligible to lodge an appeal, in writing, to:the Student Services Manager.  The appeal must be lodged within 28 days after the student has been advised of the decision that they are appealing against.

These guidelines and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.

8. Deferrals

If a student defers the commencement of their programme to a future study period (as per guidelines above) the first tuition payment received will be transferred to the relevant study period.

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