Assertiveness and dealing with conflict

Monday 15th July 2013,  9.00am to 5.00pm

About the workshop

Assertiveness is about “getting things done” while respecting the rights of others. When having to deal with difficult individuals, we need to use assertive behaviour to achieve desired outcomes whilst handling these situations calmly and professionally. We will examine situations likely to cause conflict. Understanding individual and group conflict and applying models for dealing with conflict effectively. We will uncover the role of the mediator in conflict situations with practical exercises to cement understanding.

About the Course Presenter

This course is taught by an external training provider, Clemorton.

How do I register?

Click here for more information and to register for Assertiveness and dealing with conflict


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