- Part 1 - Key overarching policies and principles of UCL
- Part 2 - Curriculum planning and design
- Part 3 - Learning, teaching and assessment
- Part 4 - Student recruitment, admission and reception
- Part 5 - Student support and guidance
- Part 6 - Staff support and development
- Part 7 - Academic quality review, monitoring and feedback framework
- Part 8 - Management and organisational framework
Complaints about UCL
contact: Andy Saffery, Deputy Registrar (Operations and Planning), Student and Registry Services
Procedures for complaints by UCL staff are available on UCL Human
Resources web pages [http://www.ucl.ac.uk/hr/docs/grievance.php]. Procedures
for complaints by UCL students are available on UCL Student and Registry
Services web pages and in the UCL Academic Manual [http://www.ucl.ac.uk/academic-manual/part-5/student-complaints-procedure];
the latter also sets out, within the Undergraduate Admissions Policy
and Graduate Admissions Policy [http://www.ucl.ac.uk/academic-manual/part-4/graduate-admissions],
mechanisms for the consideration of complaints regarding an application for
admission as a student of UCL. In addition, the UCL Union, in accordance with
the Education Act 1994, operates a separate procedure for dealing with cases of
grievance against the Union, its staff and officers; details are available from
the General Manager of the UCL Union [firstname.lastname@example.org]. Persons
other than current staff or students of UCL who wish to make a complaint about
their experience of UCL should follow the advice below.
Anyone who wishes to make a complaint about her/his experience of UCL should try first to resolve the matter informally, in consultation with either the person who has caused the complaint, or with that person's line manager, or with another appropriate person within the area of UCL where the complaint has arisen. If a complaint cannot be resolved informally, the person wishing to make the complaint should put details of the matter causing complaint in writing to the Vice-Provost (Operations) [email@example.com]. In order for a complaint to be considered, these details must normally be received by the Vice-Provost (Operations) no later than one calendar month after the date on which the event causing the complaint occurred. If the form is received any later, the Vice-Provost (Operations) will exercise discretion as to whether or not to investigate the matter.
The complainant is invited to indicate, if he/she wishes, the form of remedy which may be sought. While UCL will take such wishes into consideration in the resolution of the issue, this information is, nevertheless, given without prejudice to the final outcome.
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